Returns & Refunds Policy

Introduction

Welcome to Chihuahua Home.

We are committed to raising healthy, well-socialized Chihuahua puppies and placing them in loving, responsible homes. Because adopting a puppy is a long-term commitment and not a typical retail purchase, our Returns & Refunds Policy is designed to protect both our puppies and our adopting families.

By placing a reservation, making a payment, or adopting one of our puppies, you acknowledge that you have read and agree to this policy.

Reservation Deposits

A reservation deposit is required to hold a specific puppy.

Once your deposit has been received:

• The selected puppy is marked as reserved.

• We stop accepting inquiries for that puppy.

• We begin preparing your puppy for its new home.

For this reason, reservation deposits are generally non-refundable.

Final Payments

The remaining balance must be paid before or at the time of pickup or approved delivery, unless otherwise agreed in writing.

Failure to complete payment within the agreed timeframe may result in cancellation of the reservation.

Adoption Cancellations

If you decide not to proceed with the adoption after placing a reservation, please notify us as soon as possible.

Because significant time and resources are invested in caring for each reserved puppy, deposits are generally not refundable.

Any exceptions are made solely at our discretion.

If We Are Unable to Complete the Adoption

In the rare event that we are unable to complete the adoption due to circumstances beyond your control, such as a health concern affecting the puppy before placement, we may offer one of the following:

• A full refund of any payments made.

• A transfer of your deposit to a future litter.

• The opportunity to reserve another available puppy.

The appropriate option will be determined based on the circumstances.

Health Guarantee

Every puppy leaves our home after receiving:

• A comprehensive veterinary health examination.

• Age-appropriate vaccinations.

• Routine deworming.

• A health record.

• A health guarantee (where applicable).

Please review your Health Guarantee for specific terms and conditions.

Returns

Because the health, safety, and well-being of our puppies are our highest priority, we do not accept returns in the same way a retail business accepts returned products.

However, if unforeseen circumstances prevent you from keeping your Chihuahua, we strongly encourage you to contact us before making any other arrangements.

Whenever possible, we are happy to provide guidance and may assist in finding an appropriate solution that is in the puppy's best interest.

Rehoming Policy

We ask that one of our puppies is never surrendered to a shelter, rescue organization, or abandoned.

If you are no longer able to care for your Chihuahua, please contact us first. We are committed to helping ensure every puppy remains in a safe and loving environment.

Delivery Fees

If delivery or transportation services have already been arranged or completed, associated transportation costs are generally non-refundable, except where required by applicable law or if the cancellation is due to our inability to complete the adoption.

Payment Processing Fees

Certain payment processing fees charged by third-party payment providers may be deducted from any approved refund where permitted by law.

Exceptional Circumstances

We understand that unexpected situations can arise.

Refunds, transfers, or other accommodations outside this policy may be considered on a case-by-case basis at our sole discretion.

Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact us.

Chihuahua Home

We appreciate your trust in Chihuahua Home and thank you for choosing one of our puppies. Our goal is to ensure every Chihuahua is placed in a caring, responsible, and lifelong home.